Zmiana organizacji i jakości usług w odbiorze klientów pomocy społecznej

Barbara SKAŁBANIA, Ewa SZUMILAS

Change in the organization and quality of services in the reception of social welfare clients

Słowa kluczowe: asystent socjalny, badania, pomoc socjalna, efektywność.

Key words: social assistance, change, social welfare center, research, social services, effectiveness.

Abstract: The article shows how social welfare clients perceive organizational changes and space made in an assistance facility and what is their assessment. The object of analysis is the Social Welfare Center in Daleszyce. Research is part of a program aimed at improving social services. 80 people participated in the study. The diagnostic survey method was used in the study.